Roberts Consulting Firm

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3 Ways to Double Check Quality in Business

quality leadership

The voice of quality can be a loud, convincing one if allowed and embraced into your daily business practices. Sure, we can consider “quality” just something that’s expected with everything we do relating to our lives. When it comes to your business operations, there’s no need to inject additional thought into something that we assume is there, right?

  Well sometimes there are many ways to say wrong. Taking time to carefully consider what more we can do for our business relating to quality is a sure way to guarantee its existence to our customers without ever mentioning it to them, because it’s already there. Delivering a great product or service will always begin with realizing why we’re doing it in the first place. The answer can never be money, because money should honestly only be viewed as a result of a product or service that meets our customer’s requirements and goes above and beyond what they’ve paid for.     Money = a result. Not a reason we work so hard.     The reason we work hard is to give paying customers a reason to come back, to tell others about how superb we are above all the others. A delivered product or service without an extensive attention to detail directly coming from a quality perspective is incomplete. Customers won’t come back again when they received something incomplete the first time. Would you? Let’s go over a few ways we can refer to when asking if quality is being embraced throughout the process of dealing with our customers and all other operations.      

1. Is what you’re offering good enough for you?

The one person we have the most experience with when it comes to virtually everything is ourselves. There is no better and more accurate way to truly gather an opinion or reference an experience than the one we have with ourselves. So does the deliverable pass the test? Review everything you offer to customers by first passing or failing it when assuming the role of the end user. Do this and then do it again, now it’s ready for your customers…      

2. Have you stretched your resources and provided everything you could as a business?

If your competitor offers sales and discounts when you don’t then most likely they’ll go to them. I view these types of scenario by simulating them through my own eyes. If one company offers a comparable product or service compared to another but offers a discount, I’m calling their phone well before I consider the company that doesn’t. In addition to discounts and sales, don’t forget to consider valuable marketing techniques that consumers nowadays appreciate more than you make think.
  • Social media sites
  • Great website
  • Blog
  • Warranty
  • Reviews
  • Professional appearances
  • Friendly service
  • Quick response time
 

3. Get everyone on your team on board

Stressing the importance of quality to all your employees is vital to the survival of all operations. A weak link in a quality mindset when dealing with clients can be harmful to the mission of your business. Everyone on your team appreciates quality in their own lives, such as the quality of goods and services they receive like eating out, shopping at the grocery store and expecting their TV and internet to work at home. Stressing the importance of a quality delivered product and/or service at the workplace will be highly beneficial across the board. 

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